Terms & Conditions
TERMS AND CONDITIONS OF CERTIFIEDTRANSLATIONS.LU
1. DEFINITIONS
1.1. Customer: Any natural or legal person who uses
the services of Certifiedtranslations.lu through its Website.
1.2. Services: All services offered by Certifiedtranslations.lu
through its Website.
1.3. Remote Agreement: Any contract between a
company and a customer concerning goods or services concluded within the
framework of a system for the remote sale of goods or services organized by Certifiedtranslations.lu,
whereby exclusive use is made of one or more means of remote communication up
to and including the conclusion of the contract itself;
1.4. Means of remote communication: Any means
which, without the simultaneous physical presence of the company and the
Customer, can be used for the conclusion of a contract between these parties;
1.5 Terms and Conditions: The general terms and
conditions of Certifiedtranslations.lu, as set out herein.
2. SCOPE
2.1. These Terms and Conditions apply to any offer
made by Certifiedtranslations.lu and to any Remote Agreement concluded
between Certifiedtranslations.lu and the Customer.
2.2. Prior to the conclusion of the Remote
Agreement, these Terms and Conditions will be made available to the Customer
electronically. For this purpose and prior to the conclusion of the Remote
Agreement, Certifiedtranslations.lu will indicate where its Terms and
Conditions can be consulted electronically.
2.3. In addition to these Terms and
Conditions, if expressly stated, specific conditions may apply to certain
Services. In the event of any differences between the specific conditions and
these Terms and Conditions, the provisions of the specific conditions will
prevail over the Terms and Conditions, unless stipulated otherwise.
2.4. Deviation from one or more provisions of these
Terms and Conditions is only possible if expressly agreed in writing. In that
event, the other provisions of these Terms and Conditions shall remain in full
force and effect.
2.5. Certifiedtranslations.lu reserves the
right to amend and/or supplement the Terms and Conditions at any time for
future orders.
2.6. By using the Website of Certifiedtranslations.lu and/or
placing an order, the Customer accepts these Terms and Conditions as well as
any other rights and obligations as stated on the Website.
3. CONCLUSION OF THE
AGREEMENT
3.1. An agreement is concluded when the payment of
the Customer has been processed correctly through the online ordering system of
Certifiedtranslations.lu and when the order has been accepted by Certifiedtranslations.lu.
3.2. Quotes provided on the Website, including the
stated completion times and prices, are intended solely for information
purposes for the Customer. Since they are calculated on the basis of
information provided by the Customer and since Certifiedtranslations.lu has
no control over the correctness and accuracy of the information provided, they
are only valid after verification and acceptance by Certifiedtranslations.lu,
regardless of the fact that the Customer receives an order confirmation after
placing the order.
3.3. In the event that the information provided by
the Customer during the ordering process is found to be incorrect, incomplete
or inaccurate, Certifiedtranslations.lu has the right to cancel the order
and to adjust the quote on the basis of the corrected information, or to
request additional information from the Customer in order to make a correct
offer to the Customer, as detailed below.
3.4. The Customer and Certifiedtranslations.lu expressly
agree that a valid agreement can be concluded by using electronic forms of
communication. In particular, the absence of a signature does not affect the
binding force of the offer and its acceptance. The electronic files of Certifiedtranslations.lu serve as proof, to
the extent permitted by law.
4. ORDER PROCESS
4.1. When the Customer places an order and Certifiedtranslations.lu accepts
it, Certifiedtranslations.lu will fulfil it within the deadline mentioned in
the quote.
4.2. The Customer chooses one or more types of
documents when placing the order. The Customer agrees that if he chooses the
wrong type of document, the offer provided by Certifiedtranslations.lu may
not be correct and the order may be rejected by Certifiedtranslations.lu.
4.3. The Customer acknowledges that the quote
calculation offered on the Website is only a tool to calculate a price
indication for Certifiedtranslations.lu’s Services. Certifiedtranslations.lu makes
every effort to provide a quote that is as accurate as possible, but cannot
exclude the possibility that it may not be accurate in certain cases. If
necessary, after confirmation and payment of the order by the Customer, Certifiedtranslations.lu will
contact the Customer and provide a new quote. If the Customer accepts the
quote, the Customer will be asked to pay the remaining amount of the quote or Certifiedtranslations.lu will
refund the overpaid amount to the Customer within 5 working days.
4.4. If Certifiedtranslations.lu modifies a
quote and the Customer does not accept it, Certifiedtranslations.lu will repay any
advance payment already made within 5 working days. If the Customer specifies
an incorrect document type during the ordering process and then makes payment
and confirms the automatically generated quote, Certifiedtranslations.lu will
modify the quote to match the actual document type. If the Customer then
decides not to proceed with the order, this situation will be handled as a
Cancellation as specified under 5.5.
4.5. If the Customer wishes to cancel the order
after confirmation and payment, the Customer can submit a request by contacting
Certifiedtranslations.lu at info@Certifiedtranslations.lu. If the order is
not yet in progress, it can be cancelled and refunded after deduction of a 30
EUR excl. VAT administration fee. If the translation was already started or
finished, the services which have already been carried out will be charged,
with a minimum of 50% of the order value. The remaining amount will be credited
and refunded.
4.6. The Customer receives a confirmation email
after placing an order. The Customer can follow their order at any time via the
link mentioned in this email. The confirmation email merely contains an
overview of the order placed by the Customer and may not be considered to imply
acceptance of the order by Certifiedtranslations.lu.
5. DELIVERY
5.1. The terms stipulated in writing at the time of
the order are only valid after the Customer has completed the payment. Any
changes to the order after the payment has been made will invalidate the deadline
specified. The Customer acknowledges that the deadlines for delivery are
indicative and may be extended for reasons beyond the control of Certifiedtranslations.lu,
including delays at the court or with suppliers. In addition, the stated
delivery date only refers to the date on which the translation will be shipped
or will be ready for collection by the Customer, and not to the physical
delivery of the translation.
5.2. When the order is ready for shipment, a scanned copy of the ordered translation will be sent to the
Customer
by email.
5.3. Actual delivery will take place by email and/or by registered
post by the Customer, depending on the option selected by
the Customer during the order process.
5.4. Certifiedtranslations.lu is not responsible for any delays in delivery by the postal services.
6. PRICES
6.1. All prices are in euro.
6.2. Prices are calculated according to the daily
rates on the day the offer is drawn up, unless explicitly stated otherwise.
6.3. All translation services are subject to VAT. The VAT charge is always
clearly stated in the offer.
6.4. The correctness of the mentioned prices, as
mentioned in Articles 4 and 5, will depend on the provision of correct
information by the Customer. If this information is found to be incorrect, Certifiedtranslations.lu has
the right to modify the prices and re-submit them to the Customer for approval.
7. PAYMENT
7.1. Orders placed through our Website can only be
paid for electronically via the Mollie payment service.
7.2. To ensure safe online payment and the security
of your personal data, the transaction information will be transmitted securely
using SSL technology.
7.3. If the Customer selects a credit card payment,
the payment will be subject to the terms and conditions of the relevant card
issuer. Certifiedtranslations.lu is no party in the relationship between
the Customer and the card company.
7.4. In the event of a cancellation or revocation
of payment by the card company, Certifiedtranslations.lu has the right to
dissolve the agreement with immediate effect or to suspend (further) delivery
until the Customer has made payment in full.
8. PRIVACY
For specific information and provisions relating to
the protection of privacy, please read the separate privacy statement on our
website.
9. RIGHT OF RENUNCIATION
In accordance with the Law, the Customer may not exercise the right of
renunciation for contracts relating to the supply of goods manufactured to the
consumer's specifications or which are clearly personal in nature or which, by
their nature, cannot be returned or are liable to deteriorate or expire
rapidly. The services offered by Certifiedtranslations.lu fall within this
definition. Consequently, the Customer does not have the right to revoke an
order that has been placed.
10. COMPLAINTS AND WARRANTY
10.1. If the Customer is of the opinion that
the Services of Certifiedtranslations.lu do not meet their expectations,
he must report this to Certifiedtranslations.lu within 8 days of receipt.
After a thorough investigation, Certifiedtranslations.lu will propose a
solution within 3 working days after the complaint has been submitted. If the
investigation shows that an error has been made in the Services, Certifiedtranslations.lu will,
if necessary, redeliver the Services to the Customer free of charge.
10. LIABILITY
11.1. The liability of Certifiedtranslations.lu is
limited to the provision of non-compliant services free of charge. Any
consequential damages are explicitly excluded. The Customer expressly
acknowledges that the commitment between the Customer and Certifiedtranslations.lu involves
an obligation of means and not an obligation of result.
11.2. Certifiedtranslations.lu may include on
its Website links to other websites that may interest or be informative for the
visitor. Any such links are purely informative. Certifiedtranslations.lu is
not responsible for the content of the website referred to or its use.
12. FORCE MAJEURE
12.1. In case of force majeure, Certifiedtranslations.lu is
not obliged to fulfil its obligations towards the Customer. Certifiedtranslations.lu will
be entitled to suspend its obligations for the duration of the force majeure
event.
12.2. Force majeure means any circumstance
beyond its control as a result of which the fulfilment of its obligations
towards the other party is wholly or partially prevented. These circumstances
include among others strikes, fire, business interruptions, power failures,
failures in a (telecommunication) network or connection or used communication
systems and/or the unavailability of the Website at any time, non-delivery or
late delivery of suppliers or other hired third parties, illness and the
absence of any governmental permit.
13. INTELLECTUAL PROPERTY
13.1. Certifiedtranslations.lu is not liable
for infringements of reproduction rights of third parties if it carried out the
translation order in good faith. Only the Customer will be liable in this case.
Any dispute concerning reproduction rights suspends the execution of the order.
13.2. The Customer expressly acknowledges that all
intellectual property rights to the information, communications or other
expressions displayed in relation to the services and/or the Website are vested
in Certifiedtranslations.lu, its suppliers or other entitled parties.
Intellectual property rights include, inter alia,
patents, copyrights, trademarks, designs and models and/or other (intellectual
property) rights, including both patentable and non-patentable technical and/or
commercial know-how, methods and concepts.
13.3. The Customer shall not make use of and/or make changes to the intellectual property rights as described in this article, such as, for example, reproduction without the express prior written consent of Certifiedtranslations.lu, its suppliers or other entitled parties, unless this is solely for private use of the service itself.
14. FINAL PROVISIONS
14.1. No failure or omission of either party
to enforce or comply with the terms or conditions of this Agreement shall
constitute a waiver of such terms or conditions.
14.2. If any provision of these Terms and
Conditions should be unlawful, void or for any other reason unenforceable, it
shall be deemed severable from these Terms and Conditions and shall not affect
the validity and enforceability of the remaining provisions. These Terms and
Conditions constitute the entire agreement between the Customer and Certifiedtranslations.lu with regard to the
subject matter contained herein.